Intermountain West Contractors Privacy Policy
Last Updated: May 9, 2025
At Intermountain West Contractors (“we,” “us,” or “our”), a roofing company dedicated to providing high-quality roofing services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website (www.iwcroofingutah.com), services, or communications. It also outlines your rights regarding your personal information and how you can manage your preferences for receiving account updates and marketing communications.
By engaging with our services, visiting our website, or providing your personal information, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us at:
Intermountain West Contractors
5526 W. 13400 S., #546
Herriman, UT 84096
Phone: 801-232-5690
Email: help@iwcutah.com
Website: www.iwcroofingutah.com
1. Information We Collect
We collect information about you in the following ways:
a. Information You Provide Directly
• Contact Information: Name, email address, phone number, mailing address, or other contact details provided when you request a quote, schedule a service, fill out a form on our website, or contact us.
• Service-Related Information: Details about your roofing project, property information, or preferences shared during consultations or service requests.
• Payment Information: Credit card details, billing address, or other payment information when you make a payment for our services (processed securely through third-party payment processors).
• Communication Preferences: Your consent to receive account updates, service reminders, or marketing messages via text, email, or phone calls.
• Feedback and Inquiries: Information you provide through reviews, surveys, or customer support interactions.
b. Information Collected Automatically
When you visit our website or interact with our digital services, we may collect:
• Usage Data: Pages visited, time spent on our website, links clicked, and other browsing behavior.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
c. Information from Third Parties
We may receive information from:
• Marketing Partners: Data from lead generation services or advertising platforms when you express interest in our services.
• Public Sources: Information from public directories or social media platforms.
• Service Providers: Data from partners who assist with scheduling, payment processing, or customer relationship management.
2. How We Use Your Information
We use your information to:
• Provide and improve our roofing services, including scheduling consultations, delivering quotes, and completing projects.
• Process payments and manage billing.
• Communicate with you about your account, service updates, or project status.
• Send account updates, appointment reminders, or service-related notifications via text, email, or phone calls, as permitted by your consent.
• Send occasional marketing messages about our services, promotions, or industry news via text, email, or phone calls, based on your consent.
• Respond to your inquiries, feedback, or customer support requests.
• Analyze website usage and marketing campaign performance to enhance our services.
• Comply with legal obligations, such as tax reporting or responding to legal requests.
• Protect our business, customers, and website from fraud, security threats, or misuse.
3. Consent for Communications
By submitting a web form on our website (www.iwcroofingutah.com), providing verbal consent, or signing a contract for services with Intermountain West Contractors, you consent to receive:
• Account Updates: Notifications about your roofing project, appointment confirmations, service reminders, or billing information via text, email, or phone calls.
• Marketing Communications: Occasional promotional messages, special offers, or industry updates via text, email, or phone calls.
Managing Your Communication Preferences
You may opt out of marketing communications at any time by:
• Clicking the “unsubscribe” link in our marketing emails.
• Replying “STOP” to any marketing text message.
• Contacting us at help@iwcutah.com or 801-232-5690 to update your preferences.
Please note that even if you opt out of marketing communications, you may still receive account-related or service-related communications necessary to fulfill our contractual obligations to you.
To comply with the Telephone Consumer Protection Act (TCPA), we will obtain your express written consent (e.g., via web form or signed contract) or verbal consent before sending automated text messages or making automated marketing calls to your phone. You may revoke this consent at any time by contacting us or using the opt-out methods above.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service Providers: Trusted third parties who assist with payment processing, scheduling, customer relationship management, website hosting, or marketing analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: Contractors, suppliers, or referral partners involved in delivering our roofing services, only to the extent necessary to complete your project.
• Legal Compliance: Government authorities, law enforcement, or other parties when required by law, such as in response to a subpoena, court order, or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity, with protections in place to maintain your privacy.
• With Your Consent: We may share your information with other parties if you explicitly authorize us to do so.
5. Data Security
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
• Secure encryption for payment processing and sensitive data transmission.
• Restricted access to personal information by authorized personnel only.
• Regular monitoring and updating of our security practices.
However, no system is completely secure, and we cannot guarantee the absolute security of your information. If you suspect unauthorized access to your information, please contact us immediately.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications or the sale/sharing of your information (note: we do not sell your information).
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us at help@iwcutah.com or 801-232-5690. We will respond to your request within the timeframes required by applicable law (e.g., 45 days under the CCPA). We may need to verify your identity before processing your request.
7. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You can request details about the categories of personal information we collect, use, disclose, or sell (note: we do not sell your information).
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of your personal information (not applicable, as we do not sell your information).
• Shine the Light Law: You can request information about our sharing of your information with third parties for direct marketing purposes (not applicable, as we do not share for these purposes).
To submit a CCPA request, contact us at help@iwcutah.com or 801-232-5690.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
• To provide our services and complete your roofing project.
• To comply with legal obligations, such as tax or warranty requirements.
• To resolve disputes or enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services (e.g., payment processors or review platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete it. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by posting the updated policy on our website (www.iwcroofingutah.com) with a revised “Last Updated” date or by sending you a notification via email or text, as required by law. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Intermountain West Contractors
5526 W. 13400 S., #546
Herriman, UT 84096
Phone: 801-232-5690
Email: help@iwcutah.com
Website: www.iwcroofingutah.com
